1. What products does Leatza.com sell?
Leatza.com offers premium-quality leather products crafted with attention to detail. Our collection may include leather bags, wallets, belts, accessories, and other genuine leather goods.
2. Are your products made from genuine leather?
Yes. Our products are made from genuine leather. Because leather is a natural material, slight variations in texture, grain, and color may occur — making each piece unique.
3. How do I place an order?
To place an order:
1. Select your desired product.
2. Add it to your cart.
3. Proceed to checkout.
4. Enter your shipping and payment details.
5. Confirm your order.
You will receive a confirmation email once your order is successfully placed.
4. What payment methods do you accept?
We accept secure payments through trusted third-party payment providers. Available payment options will be displayed at checkout.
5. How long does shipping take?
• Order Processing: 1–3 business days
• Domestic Delivery: 3–7 business days
• International Delivery: 7–15 business days
Shipping times may vary depending on your location.
6. Do you offer international shipping?
Yes, we ship to multiple countries. International customers may be responsible for customs duties or import taxes imposed by their country.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
8. What is your return policy?
You may request a return within 14 days of receiving your order, provided the item is unused and in its original condition.
For full details, please refer to our Refund & Returns Policy page.
9. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect:
• Contact us within 48 hours of delivery.
• Provide clear photos of the issue.
• We will arrange a replacement or refund as applicable.
10. How should I care for my leather product?
To maintain your leather product:
• Avoid prolonged exposure to water and direct sunlight.
• Store in a cool, dry place.
• Use appropriate leather conditioners when needed.
• Keep away from sharp objects to avoid scratches.
Proper care will help extend the life of your product.
11. Can I cancel or modify my order?
Orders can only be modified or canceled before they are shipped. Please contact us immediately at support@leatza.com if you need assistance.
12. Do you offer bulk or wholesale orders?
For bulk or wholesale inquiries, please contact our support team with details about your requirements.
13. How can I contact customer support?
If you have any questions, feel free to contact us:
Leatza.com
Email: support@leatza.com
Website: https://leatza.com
